Ordering Help

ORDERING FROM THE WEBSITE

If you already know what you want to buy, the easiest way to find it is to type the series, book title or ISBN in any of the search boxes around the website.

To get more information about a product, click the series title to see its product information page. There you'll find:

• Image of jacket for each title in the series
• A brief description of the series
• A sample spread from one of the titles in the series
• Bibliographic information (title, ISBN, format, dimensions, page extent and price)
• Some titles also have content listings
• The buttons you need to add the item to your Shopping Basket

Add it to your Shopping Basket

The Shopping Basket is where you store items you intend to buy. You can always delete items or increase the number you�re ordering in the Shopping Basket or save them for later if you change your mind. When you find what you want (or what you might want) click the "Add to Basket" button on the item's product information page.

If you can't see an "Add to Basket" button, it's because the item isn't available from www.waylandbooks.co.uk.

When you've added everything you want to the Shopping Basket, click the "Basket contains" button at the top of the page.

To start filling in the order form, click the "Check out" button.

Enter a delivery address

Tell us where to send your order, please enter all fields as required.

Billing address and method of payment

If your delivery and billing address are the same use the button to automatically fill the billing address fields. Please fill in the billing address fields if different from your delivery address.

Next, let us know how you would like to pay for your order. We accept Visa, Delta, Visa Electron, MasterCard, American Express, Maestro. If you're paying with a credit or debit card, enter the number without spaces or dashes and please fill out all fields as required.

Confirmation of order

Your order will not be processed until you click �confirm order�. Once you have placed your order, you will receive an automatic e-mail containing your order number and delivery details.

Postage and packaging

All orders to the UK will be charged at �2.50 per order. Orders will be dispatched within 5 days of email confirmation.

All orders within Europe will be charged at �7.00 per order. Orders will be dispatched by Euronet and estimated arrival will be within 1 week of email confirmation.

All orders excluding the UK and Europe will be charged at �11.00 per order. Orders will be dispatched by Air Mail and estimated arrival will be within 2 weeks of email confirmation.

Returns

Returned items must reach us in their original condition within 30 days of receipt for a full refund and include the invoice. Please return by recorded delivery to:

Bookpoint
130 Milton Park
Abingdon
Oxon
OX14 4SB

Tel: 01235 827 720 (Customer Service)
Credit Card order line: 01235 827 702

We will then refund the price and any delivery and handling charges that you have paid. However, if you return any book and it is not in saleable condition we will not be obliged to make any refund.

To return a damaged item, please contact customer services on 01235 827 720 with your invoice number. We will send you a replacement copy, and a pre-paid label to return the damaged item.

Other methods of Ordering

You can also download and print out the order form on this website.
If you send your completed order form to the following address:

Bookpoint
130 Milton Park
Abingdon
Oxon
OX14 4SB

Tel: 01235 400 400
Fax: 01235 400 454
Email: uk.orders@bookpoint.co.uk